Questions
Answers, without the hedging
These are the questions people actually ask us, answered as plainly as the subject allows. Where the honest answer is "it depends on your state," we say that rather than guessing.
About this service
Is this a law firm?
No. Store Accident is a free service that connects people to independent attorneys handling premises liability cases. We don't practice law, don't give legal advice, and nobody here is your lawyer.
What does it cost?
Nothing. We're paid a flat advertising fee by the firms we refer to. It doesn't scale with your case and it never comes out of a recovery.
What's the most urgent thing I should do right now?
Get the surveillance video preserved in writing, and get medical treatment if you haven't. Everything else in a store case can wait a few days. Those two can't.
The store's insurance company already called me. Should I give a recorded statement?
You're not obligated to, and it's generally worth having someone review your situation first. Recorded statements are taken early specifically because claimants don't yet know the extent of their injuries, and offhand phrasing gets used later.
Will you sell my information?
We share your submission with the law firm we refer you to and the providers who transmit and store it. We don't sell it to marketing lists or data brokers, and you can revoke consent to be contacted at any time.
Everything else, by page
Each of these is answered on the page that covers it, in context.
- I didn't report it before I left. Is my claim over?I slipped on a wet floor
- The store already offered to pay my medical bills. Should I take it?I slipped on a wet floor
- Does it matter that I was looking at my phone?I slipped on a wet floor
- How do I get the surveillance video?I slipped on a wet floor
- Does the mode of operation rule apply in my state?I fell in a grocery store
- It was raining. Doesn't the store get a pass on wet entryways?I fell in a grocery store
- I fell over a pallet a stocker left in the aisle. Is that different?I fell in a grocery store
- Nothing looked broken and I felt okay. Should I have reported it?Merchandise fell on me
- Is this a product liability case or a store case?Merchandise fell on me
- My child was hit. Does that change anything?Merchandise fell on me
- The store says the landlord owns the lot. Is that the end of it?I was hurt in the parking lot
- It had been snowing all day. Do I have a claim?I was hurt in the parking lot
- How do I document a parking lot hazard after the fact?I was hurt in the parking lot
- Can I send the preservation letter myself?Getting the video before it's gone
- The store told me they already have the video. Is that enough?Getting the video before it's gone
- What if the footage is already gone?Getting the video before it's gone
- How long does a spill have to be there?What 'notice' actually means
- Nobody saw me fall. Does that sink it?What 'notice' actually means
- What if I was somewhere customers aren't supposed to be?What 'notice' actually means
- The store's insurer offered me a few thousand dollars quickly. Should I take it?What these claims are worth
- I have a prior back injury. Does that kill the claim?What these claims are worth
- Is it worth pursuing at all for a minor injury?What these claims are worth
- It's been six months. Am I too late?The deadlines
- The insurer keeps saying they're still reviewing it. Does that extend anything?The deadlines
- I fell in a store inside an airport / on a military base / in a government building. Is that different?The deadlines
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